Program Success Metrics
Successful projects require careful planning and measurement of key metrics. This section will cover the importance of measuring, as well as some metrics that are often used to measure success. Many organizations have a set of key performance indicators (KPIs) that they use to measure their success. These KPIs vary by industry, but often include factors such as time to market, customer satisfaction, and revenue generated.
Successful CEOs measure the success of their projects by looking at the project management and team metrics. They keep track of their CSF (Current State Framework) to see if they are making progress. They also measure results and metrics to see if they are getting closer to finishing the project on time, within budget, and with quality.
They need to be able to tell whether or not their teams are working well together, what their team’s strengths and weaknesses are, how productive they are as a group, how much time each member is spending on tasks, etc.
The most common type of metric is CSF or Customer Satisfaction Feedback. It is based on a survey distributed to customers who have recently interacted with the company or product.