Digital transformation has been an increasingly popular term in recent times. Companies today invest significant time, effort, and capital into digital transformation initiatives. So, what does tech transformation mean to your business? How can it contribute to your business growth? One short answer cannot define a sea change in the business setting. In this article at ZDNet, Mark Samuels explains why digital transformation matters to you and the trends you must look out for.
What is Tech Transformation?
“At the most basic level, digital transformation involves using digital technologies to change a business process to become more efficient or effective,” explains Samuels. Digital transformation, often known as DX, is more than just automating mundane tasks. Instead, it is to find innovative and empowering ways to conduct business activities that were impossible earlier. The author explains that though tech transformation may sound simple, it is an extensive, expensive, and complicated process.
How Do DX Initiatives Change the Business World?
Tech Transformation Empowers Your Workforce
DX initiatives allow employees to access relevant data and analytics to speed up the delivery process, improve quality, and boost customer satisfaction. Furthermore, a streamlined process enables the workforce to efficiently conduct their mundane tasks. On the other hand, businesses also gain tremendous benefits from a well-designed digital workplace because a digitally empowered workforce will offer better customer service.
Boosts Customer Experience
Understanding your customers and being able to cater to their needs are essential aspects of running a successful business. Today, customers expect cross-platform mobility when interacting with customer care executives. Organizations must develop business models using technology and data to fulfill customers’ needs.
Increases Overall Efficiency
Organizations can save time and reallocate employees to higher-value duties by automating and digitizing procedures. Furthermore, tech transformation facilitates the flow of information across departments and boosts the company’s overall efficiency. Additionally, it offers companies the tools to implement their business strategy and improve performance.
To read the original article, click on https://www.zdnet.com/article/what-is-digital-transformation-everything-you-need-to-know-about-how-technology-is-reshaping/.
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